Refund Policy

Effective Date: January 2026

This Refund Policy applies to purchases made through light.bio and is incorporated into Light Bio's Terms of Service. Because Light Bio sells live plants, this policy differs from a standard retail return policy.

Products purchased through third-party marketplaces (including but not limited to Amazon, Walmart Marketplace, or other online retail platforms) are subject to the return, refund, and dispute policies of that marketplace. Light Bio cannot directly process refunds for orders placed through third-party marketplaces. If you purchased a Light Bio product through a third-party platform, please initiate any return or refund request through that platform’s customer service system.


Order Cancellations

You may cancel an order for a full refund any time before the order is released to fulfillment or a shipping label is created.

Once an order has entered fulfillment or a shipping label has been created, it cannot be canceled.

To request a cancellation, email hello@light.bio IMMEDIATELY with 'URGENT: CANCEL ORDER #[Order Number]' in the subject line.


Live Plants

All sales of live plants are final. We do not accept returns of live plants.

Do not ship live plants back to us unless we expressly instruct you to do so. Due to their fragile nature, they often do not survive the return trip.

Plants are living products and may show normal transit stress after shipping. This does not qualify for a refund or replacement.

Examples of normal transit stress include temporary wilting, slight soil displacement, minor yellowing or spotting on older leaves, bent leaves, and small tears that do not affect the main stem or root system.

Variation in plant size, bloom count, and glow intensity—often caused by maturity, light, temperature, or specific growing conditions—is a natural part of the plant's life cycle and does not constitute a defect. While your plant may arrive with or without flowers and buds, don't worry! These are fast growers and will be covered in glowing blooms within weeks of planting with proper care.


Wrong Item, Damaged, or Non-Viable Live Plants

If a live plant arrives substantially damaged, non-viable on arrival, or you receive the wrong item, email hello@light.bio within 72 hours after delivery.

Include your order number, clear photos of the plant or plants, clear photos of the box and shipping label, and a brief description of the issue.

For this policy, substantially damaged means damage that materially affects viability, such as a broken main stem, crushed crown, severe heat or cold injury, a dried root ball, mold, or a package visibly crushed in transit.

If your claim is approved, Light Bio may, at its option, provide a replacement, store credit, or refund for the affected item or items.

In cases where replacement inventory is unavailable or out of season, we reserve the right to issue store credit or a refund. Alternatively, we may offer to ship your replacement during the next available season

Any approved remedy will be limited to the affected item or items and, where appropriate, related shipping charges attributable to our error.


Non-Plant Merchandise

Unused, unopened non-plant merchandise may be returned within 30 days after delivery.

Opened consumables, used items, and clearance or final-sale items are not eligible for return unless they arrived damaged or defective.

Do not send items back without first contacting hello@light.bio for instructions.

Unless the return is due to our error or a product defect, the customer is responsible for return shipping costs.

Refunds for eligible returns will be issued after the returned item is received and inspected.


Shipping, Weather, and Delivery

Light Bio schedules shipment of live plants based on seasonal conditions and may delay shipment due to weather or other conditions that could jeopardize plant health.

Shipping and delivery dates are estimates only and are not guaranteed.

Customers are responsible for providing an accurate shipping address and for promptly receiving, unpacking, and caring for live plants after delivery.

Orders returned, delayed, or damaged because of an incorrect address, failed delivery attempts, refusal of delivery, or packages left unattended after delivery are not eligible for refund.

Carrier delays alone are not grounds for a refund. However, if a delay results in a non-viable plant, we will issue a replacement provided a claim is submitted within 72 hours of delivery. Please contact us immediately if you notice your plant has been in transit for 4 or more days so we can flag the shipment for priority review.

Please refer to our Shipping Policy for further information.


Refund Method and Timing

Approved refunds are issued to the original payment method.

Original shipping and handling charges are non-refundable except where required by law or when the refund is due to our error.

For bundle discounts or promotional offers, any refund will be adjusted to reflect the discount applied to the original purchase.

Once approved, refunds typically appear within 5-10 business days, depending on the payment provider.


Questions

For help with cancellations, claims, or returns, contact hello@light.bio.


Changes to this Policy

We may update this Refund Policy from time to time by posting a revised version on our website.

This policy is subject to applicable law. Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection laws.